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FAQ

Shipping Terms

SHIPPING TIME
All orders are shipped within 7-15 business day (except for the delivery time of wholesale order, and we don't work on weekends or on public holidays).

SHIPPING
We make our best efforts to pack items so they will arrive at your door safely.
We aim to dispatch and deliver your order to you as quickly as possible. Orders are delivered worldwide. Orders will be delivered to your door via China Post, DHL or FedEx, etc. We can provide you with a link and tracking number to trace your package online, upon request.

RETURN
Any faulty goods can be returned or will be replaced. Return shipping cost is the responsibility of the customer and seller - each 50%. Any returned items must be in their original packaging and undamaged.
To arrange for your return, please email us at info@bonluxled.com and simply tell us what you would like to return and why. We will respond to you promptly with further instructions.

WARRANTY
Warranty covers defective goods, parts and/ or materials for min.1 year period from date of Original Purchase.
Warranty does not cover misuse, physical damages, abuse, act of God and improper installation.
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